PRIVACY POLICY

Last Updated: January, 2026

1. INTRODUCTION

Hyphen Publishers is a brand operated by Hyphen House LLC, a Georgia limited liability company ("Company," "we," "us," or "our").

Hyphen House LLC is registered in the State of Georgia with its registered office in Atlanta, Georgia, and operates Hyphen Publishers with an administrative office located in Orlando, Florida.

This Privacy Policy describes how we collect, use, disclose, and safeguard personal information obtained through our website located at hyphenpublishers.com and through our publishing and related professional services.

For purposes of applicable data protection laws, Hyphen House LLC is the data controller responsible for the processing of personal information collected through this website.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

2. INFORMATION WE COLLECT

We collect information in the following categories:

A. Personal Information You Provide Voluntarily

We may collect personal information when you:

• Create an account
• Submit a manuscript or request publishing services
• Complete contact forms
• Subscribe to newsletters or marketing communications
• Participate in surveys or promotions
• Enter into a service agreement
• Make a payment

This information may include:

• Full name
• Email address
• Telephone number
• Mailing address
• Professional information (author biography, credentials, website)
• Manuscript content and related project materials
• Billing information

Payment information is processed securely by third-party payment processors. We do not store full credit card numbers on our servers.

B. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device identifiers
• Operating system
• Pages visited and time spent
• Referring website
• Date and time of access
• Usage analytics

This information is collected through cookies and similar technologies.

3. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, pixels, web beacons, and similar technologies to:

• Operate and secure the website
• Analyze traffic and user behavior
• Improve site functionality
• Support advertising and marketing activities

We may use third-party analytics and advertising tools, including Google Analytics and Meta advertising services, which may use cookies or similar technologies to collect information about browsing activity for analytics and advertising purposes.

Users may adjust cookie settings through their browser. Disabling cookies may affect website functionality.

4. HOW WE USE PERSONAL INFORMATION

We use personal information to:

• Provide, operate, and maintain publishing services
• Process transactions and invoices
• Administer service agreements
• Communicate regarding projects and deliverables
• Provide customer support
• Send marketing communications where consent has been provided
• Improve website performance and user experience
• Analyze trends and usage
• Detect, prevent, and address fraud or misuse
• Comply with legal obligations

We process personal information based on legitimate business interests, contractual necessity, legal obligations, and, where applicable, consent.

5. HOW WE SHARE INFORMATION

We do not sell personal information.

We may share personal information in the following circumstances:

A. Service Providers

We engage third-party service providers to perform services on our behalf, including:

Payment Processing Providers

• Stripe
• PayPal
• Authorize.Net
• Wise

Client Management and Invoicing

• Zoho (for invoicing, customer records, and payment tracking)

Marketing and Analytics

• Google Ads
• Microsoft Advertising
• Meta advertising platforms
• Google Analytics

Email and Hosting Providers

These service providers process personal information solely on our behalf and in accordance with applicable data protection laws and contractual obligations.

B. Legal Compliance

We may disclose information if required by law, regulation, subpoena, court order, or other valid legal process.

C. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction.

D. With Consent

We may disclose personal information where you have provided explicit consent.

6. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

Payment data is processed through secure, PCI-compliant third-party payment processors. We do not retain full credit card numbers on our systems.

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

7. DATA RETENTION

We retain personal information only for as long as necessary to:

• Fulfill contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes
• Enforce agreements

When personal information is no longer required, it is securely deleted or anonymized.

8. YOUR PRIVACY RIGHTS

Subject to applicable law, individuals may have the right to:

• Access personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Restrict or object to certain processing
• Withdraw consent (where processing is based on consent)
• Request data portability

Requests may be submitted to:

• Email: info@hyphenpublishers.com
• Mail: 4700 Millenia Blvd, Orlando, FL 32839

We will respond within applicable legal timeframes.

9. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to request disclosure of categories of personal information collected
• The right to request deletion of personal information (subject to legal exceptions)
• The right to non-discrimination for exercising privacy rights

California residents may submit requests using the contact information above.

10. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent.

If we become aware that we have collected such information, we will take appropriate steps to delete it.

11. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent.

If we become aware that we have collected such information, we will take appropriate steps to delete it.

12. MARKETING COMMUNICATIONS

If you opt in to receive marketing communications, you may unsubscribe at any time by:

• Clicking the unsubscribe link in email communications
• Contacting us at info@hyphenpublishers.com

Transactional or service-related communications may still be sent as necessary for contractual performance.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

Material changes will be posted with a revised "Last Updated" date. Continued use of the website constitutes acknowledgment of the updated policy.

14. CONTACT INFORMATION