TERMS OF SERVICE

Last Updated: January, 2026

1. LEGAL ENTITY

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client") and Hyphen House LLC, a Georgia limited liability company with its principal place of business in Atlanta, Georgia, USA, operating under the brand Hyphen Publishers ("Company," "we," "us," or "our").

Hyphen Publishers is a brand operated by Hyphen House LLC.

By engaging our services, you agree to these Terms.

2. SERVICES

Hyphen House LLC, through Hyphen Publishers, provides professional publishing and creative services including:

• Book writing
• Editorial services
• Book formatting and design
• Illustration and cover design
• Publishing consultation and distribution setup
• Marketing and promotional services
• Printing coordination
• Audiobook production

All services are defined in a separate written Service Agreement or Statement of Work ("SOW"), which governs scope, deliverables, timelines, pricing, and revisions.

3. SERVICE AGREEMENTS & SCOPE

All projects require a written agreement outlining:

• Scope of work
• Deliverables
• Timeline
• Payment structure
• Revision limits

Scope changes must be approved in writing and may require additional fees.

Clients are responsible for timely feedback and providing lawful, original materials.

4. PAYMENTS & PROCESSING

All payments are made to Hyphen House LLC and may be processed via:

• Stripe
• PayPal
• Authorize.Net
• Wise
• Zoho invoicing system
• Bank Wire Transfer
• Zelle

By submitting payment, you authorize us to charge the agreed amount using the selected payment method.

Payment processor terms also apply in addition to these Terms.

5. REFUND POLICY

Because our services involve custom creative and intellectual work, refunds are limited as follows:

5.1 No Refund for Change of Mind

Once work has commenced, we do not provide refunds for:

• Change of mind
• Personal preference changes
• Business strategy changes
• Author indecision

This is because time, research, and creative resources are allocated immediately upon project initiation.

5.2 Service Deficiency

If a deliverable materially fails to meet the documented scope outlined in the Service Agreement:

• We will provide revisions within the agreed revision rounds.
• If necessary, we may reassign the project internally.
• If a mutually agreed resolution cannot be reached, a partial refund may be issued solely at our discretion based on the percentage of work incomplete.

Refund eligibility requires written documentation demonstrating deviation from agreed scope.

5.3 Delivery Delays

If a delay is solely caused by Hyphen Publishers (Hyphen House LLC) and exceeds a reasonable timeframe without client contribution to delay, a remedy may include:

• Timeline adjustment
• Service credit
• Partial refund (case-by-case)

We are not responsible for delays caused by:

• Client inaction
• Scope changes
• Third-party platforms
• Printers or distributors
• Force majeure events

5.4 Completed Projects

Once a project milestone is approved or completed and delivered, it is considered accepted and non-refundable.

Projects inactive for 45 days due to client non-response may be considered closed. Reactivation may require additional fees.

6. CHARGEBACK & DISPUTE POLICY

Before initiating a chargeback with a financial institution, the Client agrees to contact us in good faith to attempt resolution.

Initiating a chargeback without first seeking resolution may constitute breach of contract.

We reserve the right to suspend services during active disputes.

7. INTELLECTUAL PROPERTY

Upon full payment:

• Ghostwritten works transfer full copyright ownership to the Client.
• Custom design and layout materials transfer to the Client.
• Third-party elements (stock images, fonts) remain subject to original licensing terms.

Clients warrant all submitted materials are lawful and properly licensed.

8. NO GUARANTEE OF RESULTS

We do not guarantee:

• Sales performance
• Bestseller rankings
• Media coverage
• Marketing results

Publishing and marketing outcomes depend on market factors beyond our control.

9. THIRD-PARTY SERVICES

We may work with third-party platforms including:

• Amazon KDP
• IngramSpark
• Payment processors
• Advertising platforms
• Printing providers

We are not liable for third-party policies, suspensions, or performance.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• Our total liability is limited to the amount paid for the specific service at issue.
• We are not liable for indirect, incidental, special, or consequential damages.
• The Client is solely responsible for the legality and accuracy of their content.

11. INDEMNIFICATION

Client agrees to indemnify and hold harmless Hyphen Publishers (Hyphen House LLC) and its contractors against claims arising from:

• Client-provided content
• Copyright infringement
• Defamation
• Legal violations
• Misuse of deliverables

12. TERMINATION

Either party may terminate services in writing.

Upon termination:

• Completed work remains payable.
• Work delivered prior to termination remains property of the Client upon payment.

13. GOVERNING LAW

These Terms are governed by the laws of the State of Georgia, USA.

Jurisdiction: Fulton County, Georgia or U.S. District Court for the Northern District of Georgia.

14. COMMUNICATION POLICY

By providing email or phone number, you consent to receive:

• Project updates
• Invoicing notices
• Service-related communication

Standard messaging rates may apply.

You may unsubscribe from marketing emails or SMS at any time.

We do not sell or share personal data outside our operational needs.

15. MODIFICATIONS

We reserve the right to update these Terms. Updates apply to new projects. Ongoing projects remain governed by the version in effect at contract execution.

16. CONTACT INFORMATION